Job Description
Nestack Agent Care is our 24/7 AI Agent Support Team: we monitor, triage and support fleets of AI agents running real business workflows for our clients. When an agent misbehaves - a bad tool call, a hallucinated answer, an injection attempt - this team catches it, contains it and gets the fleet healthy again.
L1 Monitoring & Triage Engineers are the front line: shift-seated coverage across all fleets, three shifts (A 06:00-14:00, B 14:00-22:00, C 22:00-06:00 IST). Junior engineers with 0-3 years of experience are ideal; strong intern conversions are welcome.
Roles and Responsibilities
- Watch the fleet dashboards and classify incoming alerts against the failure-mode catalog.
- Execute runbooks precisely and keep the SLA clock honest on every open incident.
- Write clear shift logs so the next shift and the domain teams pick up context instantly.
- Escalate to the right domain team with the evidence already assembled.
Requirements
- B.Tech in CS, IT, AI/ML or Data Science.
- Linux and cloud basics - comfortable on a shell, aware of how services run.
- Familiarity with LLM APIs (OpenAI, Anthropic or similar).
- Discipline under pressure: alert triage is about accuracy first, speed second.
- Willingness to work rotating shifts in a 24/7 roster.
Nice to Have
- OpenTelemetry exposure.
- Experience with any LLM eval framework.